This policy applies to personal information we hold about you in Australia only.
This policy does not apply to our handling of personal information about staff and job applicants. Please contact us if you would like further detail about how we handle that information.
In this policy we also explain how you can contact us if you have a query about any personal information that Jay Car Rentals may be holding about you.
About the Jay Car Rentals System
“Jay Car Rentals” is the trading name of JayronB Pty Ltd ABN 72 616 891 251 based in Ringwood Victoria. For this Policy, Jay Car Rentals, means we.
What personal information does Jay Car Rentals collect about me and how does it collect it?
When you rent a vehicle from Jay Car Rentals, we need to collect certain information from you. The service you use will determine what information we collect from you. That information may include your:
contact telephone number(s);
contact facsimile number(s);
date of birth;
driver’s licence number;
debit or credit card number and expiry date;
company name and employee number;
contact details of individuals who can provide professional and personal references; and
transaction and communication history with us, including any records of your telephone, email or online interactions with us.
In certain circumstances, we may collect sensitive information about you. Sensitive information under the Privacy Act includes information about an individual’s membership of a professional or trade association. We will only collect sensitive information about you with your consent or otherwise in accordance with the law.
We will also record information about where you collected the car and the date, time and location of its return.
How we collect the information will depend on how you use our services. We may collect information directly from you by telephone, fax, e-mail, over the counter, your completion of an application or enrolment form, or through our Internet based service. We may also use electronic tools to monitor the location, usage and servicing of your vehicle, including your speed, time, fuel consumption, distances travelled and current and previous locations visited.
You can choose not to provide some of your personal details but this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would normally expect from us.
We may send cookies (pieces of programming) to your computer when you visit our website at www.jaycarrentals.com. Cookies can be stored on your hard drive or other storage device (persistent cookies) or in memory (session cookies). Cookies enable us to enhance the web offerings to you and to optimise your online experience. We will not collect any of your personal information with our cookies or match them to your identity unless required by law.
Persistent cookies identify pages accessed and provide personalised features, for example, choosing which page you would like to make your start page. They are used to help us develop the design and layout of the web site, improve applications and measure their effectiveness.
Session cookies are used for security purposes as part of our customer identification process. These cookies allow you to be recognised once you have logged in and provide you with confidential access to your rental records.
We may also allow third parties (such as Google Analytics) to collect statistical data from our site using their persistent cookies. However these cookies do not capture information that can personally identify you. They are simply used to measure the effectiveness of our site.
How is my personal information used or disclosed by Jay Car Rentals?
We strive to ensure a stress-free rental experience and we are dedicated to building a rewarding and lasting relationship with every customer. In order to provide the level of service we believe you expect from us, we may use and disclose your personal information to:
provide the services that you request;
do all things necessary to administer those services;
research, develop, manage, protect and improve our services and vehicles;
communicate with you regarding your vehicle, safety, arrangements with us and other matters;
investigate, prevent and deal with fraud, unlawful activity and breaches of our agreement with you;
conduct customer satisfaction surveys and inform you of any improvements that we have made to our services; and
maintain and develop our software and other business systems.
We may disclose your personal information to third parties including:
other members of the Jay Car Rentals Group;
your company or organisation if you use our services under a corporate account;
our contracted service providers (including our market research company and our mail house);
debit and credit card providers;
credit reporting and fraud checking agencies;
debt collection agencies, if you default in payment of monies owed to us;
councils, government and private organisations responsible for the processing or handling of traffic related infringements or the payment of road and traffic tolls;
in relation to an accident or claim, insurers, the police and other persons involved in the accident or claim;
driver licensing authorities; and
government, regulatory and law enforcement agencies where the disclosure is required or authorised by law.
How does Jay Car Rentals protect my information?
We take reasonable steps to protect personal information from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.
You should note that no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, if you use our website at www.jaycarrentals.com to submit any personal information to us, we cannot ensure or warrant the security of any information sent to us in this way. This is also true for information sent to us via email. Jay Car Rentals Australia has no way of protecting that information until it reaches us. Once we receive your personal information by email, we are required to protect its security in accordance with privacy laws.
Can I access personal information that Jay Car Rentals holds about me?
Yes, you may access any personal information that we hold about you, subject to certain exceptions. We will normally provide access without charge unless you request access to a large volume of information or we have to access our archived records to obtain the information. In these circumstances, we may impose a fee to recover our reasonable costs. Details of how to contact us are set out below.
Tell us if we need to update your personal information or preferences
If you believe that any of the information that we hold about you is not current or incomplete, please let us know. We take reasonable steps to ensure that we hold current information about you but it is very helpful if you can pass on to us any changes to your personal details or preferences. Details of how to contact us are set out below
Do not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Who can I contact for further information?
If you have any questions about how we handle your personal information or if you believe that we have handled your personal information inappropriately, you can contact us in any of the following ways:
Jay Car Rentals
If you are not satisfied with the way in which we handle your enquiry, you can call the Office of the Australian Information Commissioner on 1300 363 992
Changes to this Policy
We may vary this policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.. To obtain an up to date copy of the policy, please contact Jay Car Rentals Australia (see “Who can I contact for further information?’, above).
Updated on 13 July 2020.
ABN 72 616 891 251 – Jay Car Rentals Licensee